Return/Refund Policy

Sales Philosophy

ESL.net has sold thousands of Educational products every year since 1994. We try our best to insure that all our customers are happy with their purchases. We sell only the highest available quality products and services. We are a true Value Added Reseller (VAR). We will not abandon our customers after the sale.

Web Site Orders

All Web Site based Orders - Are Final.

There will be No Returns accepted should the product that was purchased was the wrong one or if the product ordered was not immediately in stock.

Should you have any concern about what is the correct product to purchase or should you need a product urgently, please call or email us at the Contact Information on the bottom of this page and on the bottom of all our web pages before Ordering the product and we will assist you.

The general rule is: Make sure you know what you are buying. This is precisely where our sales team excels. The more product and availability information you acquire before the sale... the less surprises you will encounter after the sale.

The only exception for this Policy is if the software bought is defective, as per the below information.

Returns For Defective Merchandise

In the unlikely event of defective merchandise, you should call customer service toll free at 888-886-1514, 8AM to 5 PM Pacific Standard Time. Any item found to have manufacturing defects will be replaced at no charge, shipping or otherwise, to our customers for up to 10 days after delivery.

Before returning ANY product you MUST have a Unique RMA# that will be given to you by the staff after you contact us. Any product without an RMA# will not be accepted back as a Valid Return.

We Will Fix Our Mistakes

If a product is shipped in error, it will be returned to us at OUR expense. Although this is rare, it does happen occasionally. We will place a call-tag for the item and UPS will pick it up and bring it back to our warehouse. We will always then ship you the correct item that you ordered as quickly as possible.

Money Back Returns

Like Amazon.com, Best Buy, and many other premium vendors, ESL.net does not offer a money-back guarantee on our products.

For the vast majority of software sales, the International EULA (End User License Agreement) forbids return once the software is installed.


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